In the previous issues of the Yearbook we wrote about new projects of the Mountain Rescue Service, such as the Mountain Rescue Service mobile application which can localize an injured using GPS coordinates and thus send for the rescuers much faster than in the past, or another interesting project, a game which is intended for both education and leisure: “In the Footsteps of Yettie in the Czech Mountains”. Today we would like to present a universal 24/7 emergency telephone number +420 1210 of the Mountain-rescue Service, launched at the beginning of the winter season to facilitate communication between tourists in distress and mountain rescue teams. Because most of our highest mountains are situated on the borders partially covered by foreign mobile operators, we recommend dialling the country code +420 before the phone number 1210 itself. Then you can rest assured that you will reach the number you are calling. The Mountain-rescue Service will get calls for help not only from the Integrated Rescue System control centres, but also directly from citizens. When using telephone number +420 1210, your call is always directed to the relevant Mountain-rescue Service control room. The mobile network is able to recognise the position of the caller and the phone call is forwarded to the nearest Mountain-rescue Service control room in the given mountain range. Time-consuming telephone calls from one control room to another are thus eliminated. All calls from abroad are directed to the Mountain-rescue Service control room in the Giant Mountains which forwards them to the relevant mountain areas. The number is not a regular emergency number, like 112, 150, 155 or 158. Each call will be charged and the Mountain-rescue Service will pay for forwarded calls only. The number of calls to 1210 stabilised at 300 calls per month, of which – in winter – 16% are calls from abroad. On average, each call is answered within a minute. To remember the number, the Mountain-rescue service has come up with the following slogan: “If you don’t want us to arrive at ten minutes past twelve, make sure you call 1210.”